Refund policy

Pacific Performance Engineering will accept returns on unused products purchased directly from ppepower.com within 30 days from date of receipt with a valid RMA number. PPE products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. All returns must include original packaging, accessories, and documentation to be eligible. 

Products may be returned for a refund/credit within 30 days of purchase with a valid proof of purchase, subject to a 20% restocking fee, which will be assessed during our return inspection.

Any used products do not qualify for a refund/credit.

Refunds are only issued on parts and do not include shipping costs, installation/labor costs, or any other related charges.

To start a return, you can contact us via the Customer Service Area Footer, at the bottom of this page. You would then choose the Contact Us link, fill out the required information, and attach any photos you have, that support your return. If your return is accepted, we’ll provide you with an RMA number, as well as instructions on how and where to send your package. Items sent back to us without an RMA number will be refused. PPE will not be liable for the return freight on refused deliveries without an RMA number.

You can always contact us for any return questions or concerns by giving us a call at (725) 238-2002

Refused shipments
Any shipments that are refused at delivery or non-deliverable will be automatically refunded minus any shipping charges. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can investigate the issue and make things right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, or cut-to-length items such as Fuel line, Oil hose, Heat Sleeve, etc.

Electronics are only eligible for return if unopened.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus any applicable fees. Please remember it can take some time for your bank or credit card company to process and post the refund.